Our policies are designed to offer the best possible experience for the children and
families in the group. They are reviewed on a regular basis and comments and
suggestions from parents and carers are always welcome. The policies are available
for you to read- please see a member of staff who will be happy to assist you.
1) Special Educational Needs
We aim to provide equal opportunities for all members of our Pre-school. This
includes children with special education needs (SEN). Each child is able to progress
at his/her own rate in all areas of development. We work closely with professionals
across the range of SEN and have the support of an area SENCO who regularly visits
to offer guidance and advice. If you would like to discuss the pre-school’s ability to
meet your own child’s special needs, please talk to our SENCO, Clare Caughley or our
Behaviour Management Co-ordinator, Caroline Watts
If a member of staff should have cause for concern regarding a child’s development, the pre-school Supervisor and SENCO will discuss this with the parents/carer to ensure that all appropriate action is taken to help the child to reach his/her full
potential.
All information is treated in the strictest of confidence.
2) Child Protection
The welfare of the children in our care is of paramount importance to us. We have
two Child Protection Liaison Persons (Helen MacPherson-Moore and Clare Caughley)
who work closely together to ensure that any matters concerning child protection
issues are dealt with quickly and any information concerning the matter is recorded
in a confidential incident file. Should the parents/carers need to be involved, they
will be invited to discuss the issues with the Liaison Persons and Chairperson at the
earliest convenience. Should it appear necessary, any concerns we have and any
evidence collected, may be passed on to the relevant professionals, to ensure the
well- being of all children is taken seriously.
All staff are available to discuss any concerns you may have at any time.
3) Equal Opportunities
We are committed to providing Equal Opportunities for all by providing a respectful
and educational environment. The children will be provided with opportunities to
explore and learn about different values and cultural diversity. We aim to provide
high quality, multicultural toys and books and regular visitors to promote positive
images from a variety of cultures and communities.
4) Accidents
If your child has an accident during the session it will be recorded in the accident
book, which you will be asked to sign upon collection of your child. This records the
time, date, injury and circumstances along with information about the treatment
given and by whom. At least half (usually more) of all staff on duty at each session
have current first aid certificates updated every three years. Should your child
need medical assistance you will be contacted to either collect your child, or to be
informed of any assistance we have called upon (i.e. an ambulance). A member of
staff will accompany your child to the hospital if you are unable to arrive before
then.
5) Complaints Procedure
If you have any concerns or queries about the pre-school please feel free to discuss
them with us- the happiness of your child and yourself is extremely important to us
and we will do our best to rectify any situation as soon as possible.
Your child’s keyworker should be able to reassure you in the first instance but you
are free to speak to the supervisor if you prefer. If you still have concerns, the
contact details for the chairperson of our committee can be found on the notice
board. The chairperson will then discuss the issue with the relevant committee
members and hopefully a solution can be reached.
Should you still have issues and wish to take the matter further you can contact OFSTED:
OFSTED,
Freshford House,
Redcliffe Way,
Bristol,
BS1 6NL
Tel 0845 6014771